Travel Guard Reviews

Do NOT use them.

I went on a trip in January. During that time my family became sick. I kept all the receipts.

I then filed a claim, said in the email when the sickness occurred and how much it was, and sent them the receipts.

They then sent me an email asking me to describe the illness and how much it was and to give them the receipts.

After that they said they sent me the documents to fill in, I received no such documents.

MONTHS later I received the documents. I filled them in and attached the needed documents.

They said they needed the flight itinerary. I attached to that email, submitted it online, and send it to their claims department.

NOW they told me they didn't receive it and they are closing my case.

I sent the itinerary, submitted it, and emailed it AGAIN.

I have yet to hear from them!

I would not use them again! And I suggest you don't either!

We used Travel Guard (Thru Expedia) earlier this year on a planned trip to Lisbon. Unfortunately, our trip did not push thru because my wife had covid and her symptoms lingered. We filed a claim to TG for our airfare and they reimbursed us immediately. Of course we provided them the necessary paperwork.

When I first bought the Travel Guard travel insurance, they listed airplane delays as one of the things that was covered, but then they denied my claim for this very thing. We were stuck in customs for over 2 hours and missed our connection flight home. We had to book alternative travel plans due to this missed connection. The process to submit a claim is extremely tedious, and once submitted you never speak to an actual person.
Travel Guard took over two weeks to respond back to me about this. It makes me wonder what they actually do cover. So now we are out $300 for the worthless travel insurance plus the additional $450 for the hotel room and rental car to get home.

This is a SCAM company. They are crooks . Do NOT EVER use them. IT IS JUST A WASTE OF YOUR TIME AND MONEY.

Dont waste your money. Even though you get the trip cancellation coverage there is a fine print they dont tell you about. Unless you are dead, you are not getting your money back. They work like any other insurance company and will take your money and deny your claim. I have filed claims twice with them and neither were approved. One was COVID related and another was an error to the airline.

My husband and I had a flight on Alaskan Airlines from Portland to Tampa, which was canceled because the airlines did not have sufficient staff to operate the flight. We were stuck in Portland for two additional days before we could return home. I thought we would be reimbursed in full, but it turns out, our policy only allowed for a certain amount per person daily. It took a month and a 1/2, but we did receive a check for $600. It wasn't the full amount of two additional days for food, lodging, and rental car, but it was better than nothing.

Don't even think about getting insurance through them. Look at their reviews and they are all the same. Pay for insurance, have to cancel, not going to get money back PERIOD END OF DISCUSSION. I am in the process of disputing charges via charge card company. Thankfully my credit card company stands with the consumer vs. companies!

My wife and I bought AIG (Travel Guard) travel insurance for our Panama Canal Cruise February, 2022. It included the usual Medical, trip return home and trip interruption coverage starting the day of departing our home and back. Unfortunately, during the cruise I got sick with post Covid bacterial double pneumonia and was hospitalized in a Panama City, Panama for a week. On my release, doctor suggested I stay in Panama City for 2-3 more days to recover further before traveling back to the United States. We decided to fly back home the same day of release (although my insurance policy should have covered staying extra days to recover). We wanted to get home and recuperate in my own bed. Because of time of release from hospital, only flight we could get home got us to Nashville airport (our originating airport) around mid-night. Our home is about 2 ½ hours’ drive from the airport. So, we decided to stay the night near Nashville airport and drive home next day. AIG refused to pay for the taxi to the hotel and our night stay at Nashville. The claims adjuster stated that AIG expected us to drive home at midnight. That’s the day I was released from hospital after a week of hospitalization with post Covid double pneumonia. I needed oxygen to fly home, per doctor’s order. Since I was on wheel chair after release from hospital, throughout various legs of our journey till we got to the hotel in Nashville, we tipped the wheelchair helper and luggage porter. AIG refused to pay for any of it, claiming, it was not covered expenses. How can that be not covered when it was medically necessary. Other than that, I have to say, AIG was fair in handling our claim. We have appealed their decision but they rejected our appeal.

Iftakhar and stephanie

Dont buy it, it's a scam. Purchased as advertised on Orbitz, stated Cancel Trip and with getting money back w/o reason. I canceled and opened a new claim, very complicated process online, forms are not relevant and misleading.

Never heard from AIG Travel Guard after submitting a claim. Called within 15 days and customer service was useless.

I purchased cancel for any reason which costs extra and is optional - BUT apparently you are not allowed to actually cash it in. I have waited two months to hear anything on this claim and I keep getting asked for info I do not have and just keep getting the run around, if you pay for cancel for ANY reason all you should have to show is that you cancelled the trip. NEVER USE THIS COMPANY!!